Manage all Documents Centrally in the Customer Portal
The customer portal enables you to communicate with customers in a modern way — from heating check to installation. Save valuable time and optimize your processes with autarc.

What is a customer portal?
A customer portal is a digital platform for communication between heating engineers, solar engineers, energy consultants and their customers. It enables all project steps to be carried out centrally, from aptitude testing to plant suggestions and appointment booking. Customers get 24/7 access to their project and can track progress. For the company, this means less effort and higher conversion.
How does the autarc customer portal work?
The autarc customer portal starts after the heating check and guides your customers through the entire consultation process. From the first aptitude test to the on-site appointment, everything is done digitally. You determine which manufacturers are displayed and your customers can find out for themselves. The portal saves you time and qualifies interested parties before their first visit.
- Step 1: Fill out the heating check
- Step 2: View aptitude test
- Step 3: Review system suggestions
- Step 4: Make an appointment
Benefits of the customer portal with autarc
- Saving time: Up to 12 hours less effort per project thanks to digital processes.
- Higher conversion: 75% more qualified inquiries through pre-qualification.
- Professional appearance: Modern customer communication strengthens your corporate image.
- 24/7 availability: Customers can access all project information at any time.
- Fewer on-site appointments: Only qualified customers will be able to make an appointment for a visit.
- Personalize: Portal has your logo and adapts to your corporate design.
Customer portal FAQ
How do customers get access to the portal?
After the heating check, customers automatically receive an email invitation with their personal login details to the portal.
Can I adapt the portal to my design?
The portal is completely customizable. Logo, colors and corporate design can be customized.
Which manufacturers are shown in the portal?
In the specialist partner portal, you determine which manufacturers and models are suggested to your customers. Full control over your brand selection.
Does the portal work on mobile devices?
The portal is fully responsive and works optimally on smartphones, tablets and desktop computers. Modern user interface guaranteed.
Is training required for the portal?
No, the portal is intuitive to use. It only takes 3 minutes to set up. Our support team is available to answer any questions you may have.